When damage occurs or questions arise, Museum Quality Shipping and Crating has a specialized, trained staff of customer relations persons that take the calls. These calls include the handling of simple questions about how to open crates to the handling of damage claims. This third party handling of shipping questions, insulates the gallery from any shipping issues. MQS and C expertly handles these issues and arranges all repairs or replacements without gallery involvement.
This method saves the reputation of the galleries that use our services or shipping party and improves gallery staff moral. Clients are not inclined to blame the shipping party for shipping issues and because of the strategic instructions put inside each crate, the clients refrain from calling the sales staff. Each crate comes with specific instructions and phone numbers for the handling of shipping issues and damage claims. Phones are answered 24 hours a day and 7 days a week.
Headquarters: 4750 W Sahara Ave. Suite 34, Las Vegas, NV 89102 Tel: (702) 822-2220 Email: info@museumchoice.com.
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